Contact Us

For any return, refund, or order-related concerns, please contact us at admin@notyourpopstar.com. To help us process your request efficiently, please include:

• Your order number
• Photos or videos of the issue (if applicable)
• A brief description of the problem

Return & Refund Request Timeframe

Customers may request a return or refund within 180 days after the order has been delivered. However, for issues related to:

• Misprinted items
• Damaged products
• Defective items
• Lost packages

Claims should ideally be submitted within 7 days of delivery to allow for faster investigation and resolution.

Return Process

Once your request has been reviewed and approved, our customer service team will provide the correct return address and return instructions. Please note:

• Returns sent without prior approval may not be accepted.
• We do not accept unauthorized returns.

We aim to review and process requests within 7 business days.

Conditions for Returned Items

Unless the item is defective or incorrectly produced, returned items must meet the following conditions:

• Unused
• Unworn
• Unwashed
• In original condition

We do not not accept items that are:

• Worn
• Stained
• Damaged due to misuse
• Altered after delivery

Customers are responsible for return shipping costs. We do not provide Freight-To-Collect (FTC) return services.